Frequently Asked Questions
Discover everything you need to know about our craft spirits and delivery process.
Where can I legally ship Rabbit Hole spirits?
Due to state regulations, we can only ship to specific states where direct-to-consumer spirits delivery is permitted. Please enter your zip code at checkout to see if delivery is available in your area.
Do I need to be present to sign for my delivery?
Yes. Federal law requires an adult signature (21+) for all alcohol deliveries. Carriers will not leave packages unattended on porches or at doorsteps.
What is your return policy for spirits?
Due to the nature of our products and safety regulations, we cannot accept returns of alcoholic beverages. If your bottle arrives damaged or leaking, please contact our support team within 48 hours for a replacement or refund.
How can I track my order?
Once your order is processed by our fulfillment partner, you will receive an email with a tracking number. Please allow 1-2 business days for the carrier to update the status.
Are your whiskeys and gins gluten-free?
While our mash bills contain grains with gluten, the distillation process typically removes gluten proteins. However, we recommend consulting with a physician if you have a severe sensitivity or Celiac disease.
Can I purchase a gift card for someone else?
Yes, we offer digital gift cards that can be redeemed for any products on our online store. They are delivered via email immediately after purchase.